1. Orders are automatically canceled if:

• Payment is not completed within 3 weeks (21 calendar days) after placing the order.
• The card payment popup is closed or payment fails during the checkout process.

2. To prevent cancellation, ensure timely payment using one of our accepted methods (see below) and complete the transaction securely.

• All prices on our Site are listed in U.S. Dollars (USD $).

• Yes, we offer wholesale pricing for large-volume purchases. If you are interested, please contact our Wholesale Team at haim@haimintl.com for more information and to discuss tailored pricing options.

1. We accept the following payment methods:

• Visa and MasterCard (credit/debit cards).
• Wise (formerly TransferWise) for international transfers.
• Bank transfers (please contact us for details).

2. Unfortunately, PayPal is not available due to PayPal’s user policy restrictions on medical devices or medicines. For specific instructions on bank transfers, email haim@haimintl.com.

1. Wise allows you to send money via bank transfer, debit, or credit card. Follow these steps:

• Download the Wise app or visit www.wise.com.
• Register for a free account.
• Select the amount you wish to send in USD.
• Enter Haim International’s bank details, which will be provided on your invoice (sent to your registered email).
• Include your order number in the payment note for faster processing.
• Complete your payment.

2. Wise typically transfers funds to our account within 15–30 minutes if processed correctly. If you include your order number in the note, your order will be dispatched within 24 hours, and you’ll receive a tracking number via email.

• Once your order is processed and shipped, you’ll receive a tracking confirmation email from our courier (e.g., DHL, FedEx, UPS) with a tracking number. Use this number to monitor your shipment’s progress on the courier’s website.
• If tracking shows your order as delivered but you haven’t received it, or if it’s being returned to our warehouse, please contact Customer Service at haim@haimintl.com for assistance.

• All prices displayed on our Site exclude domestic taxes and duties. As the importer, you may be required to pay import duties, customs fees, and local sales taxes imposed by your country to release your order from customs. We recommend contacting your local customs authorities to estimate the total landed cost before purchasing.

• Yes, in addition to our South Korean bank account, we provide bank accounts in the U.S., Europe, the UK, Canada, Singapore, and the UAE (for business accounts only). If our bank account details change, please contact Customer Service at haim@haimintl.com for the most current information.

• All products sold by Haim International are 100% authentic and certified by leading regulatory bodies, including CE, CPNP, FDA, and/or the Korean FDA. The majority of our products are sourced and manufactured within the Korean community, ensuring high quality and compliance with international medical standards.

• Most products shipped by Haim International have at least 6 months of remaining shelf life upon delivery. In some cases, we will provide the expiry date online or contact you prior to shipment if the shelf life is shorter. Please check product details or contact us for specific information.

• We maintain strong, direct relationships with trusted manufacturers and distributors in Korea, enabling us to offer our medical aesthetics and dermatological products at highly competitive prices without compromising quality.

• We handle and store all products, including botulinum toxins, with the highest standards of care in a fully equipped warehouse. Botulinum toxins are stored in refrigerators maintained at 2°C to 8°C, ensuring up to four years of stability, depending on the product. We use electronic thermostats to monitor temperatures continuously and detect any shifts, ensuring product efficacy and safety. During packaging and transportation, we use specialized cooling methods to maintain the required temperature.

• Unfortunately, we do not offer free samples, as our products are rigorously tested and guaranteed to meet the highest quality and safety standards for medical aesthetics use.
  
  

• Yes, you must create an account on our Site (www.haimintl.com) to place an order. This ensures secure processing, order tracking, and personalized support.

• If you update any information on your approved account (e.g., address, contact details), we will re-evaluate your details within 24 working hours. We will notify you of your new approval status, provided your company or profile still meets our account policies.

• If you forget your password, please contact Customer Service at haim@haimintl.com. Note that each customer is limited to one account; additional accounts will be declined to maintain security and compliance.

• We ship daily from Monday to Friday. Orders received on weekends will be processed and shipped on the following working day, excluding Korean national holidays.

• We ship to most countries worldwide. During account creation on our Site, you can check if we ship to your country. If your country is not listed, please contact Customer Service at haim@haimintl.com for assistance.

• We partner with leading couriers, including DHL, FedEx, UPS, and local postal services, based on your preferences. Delivery typically takes 2–10 working days from dispatch, and we provide a tracking number for each shipment.

• Shipping costs are calculated based on the weight, volume, and destination of your package. The cost will be displayed during checkout, before you confirm your order, ensuring transparency.

• The maximum delivery time, as mandated by law, is 60 working days. However, deliveries typically arrive within 2–10 working days. If your package is delayed or misses a scan, we will open a case with our couriers. We cannot resend or refund a package until the full 60 working days have elapsed, unless otherwise determined by our policy or law.

• As the importer, you are responsible for understanding your country’s customs rules and regulations. If your package is detained by customs, contact your local customs office to either pay any required duties, taxes, or fees to release the package or reject it and authorize its return to us. Upon receiving the returned package, we will either resend it or refund the product cost (excluding shipping fees). We do not take responsibility for seized goods or losses due to non-compliance with local regulations.

1. Yes, you may return items within 8 working days of delivery, provided the reason falls under these conditions:

• Submit a photo of the product box, including the batch number.
• Submit a photo of the syringe or product.
• Provide a detailed description of the issue.

2. Please note:

• We will not replace items where a needle or cannula not included with the product has been used.
• We cannot guarantee treatment outcomes, so returns based on results are not accepted.

3. Before returning any products, contact Customer Service at haim@haimintl.com for approval and instructions.

• Refunds are issued to the original payment method (e.g., credit card) and exclude shipping costs. Refunds may take up to 29 working days to appear on your account due to varying processing times by payment providers. Contact your bank if you need to expedite the process.

• No, you are responsible for return shipping costs and must use a traceable method (e.g., DHL, FedEx). We do not refund lost return shipments. If you receive a defective or damaged product, contact Customer Service at haim@haimintl.com within 3 days of delivery, providing order details and photos or videos demonstrating the issue. We cannot assist if reported after this period.

• Our Customer Service and live chat are available Monday to Friday, from 9:30 AM to 6:30 PM Korea Standard Time (KST), excluding Korean national holidays. Email us at haim@haimintl.com for assistance outside these hours.

• Our headquarters is located in South Korea, and our primary brand site is www.haimaesthetics.com. Our only official online store is www.haimintl.com. Please be cautious of unauthorized websites or sellers claiming to represent Haim International.