PRODUCTS

All products are guaranteed to be 100% authentic, with all our products certified by CE, CPNP, FDA and/or Korean FDA. The majority of our products are sourced from the Korean community

Most products shipped by Haim International will have at least 6 months of remaining shelf life. In certain cases, we will either provide the expiry date online or contact the customer prior to shipment.

We’ve built strong relationships with our manufacturers and distributors in Korea, allowing us to offer products at highly competitive prices.

We carefully handle and store all our products in a fully equipped warehouse. Botulinum toxins are kept in refrigerators at 2° C to 8° C, allowing for up to four years of storage, depending on the product. We monitor room temperature with an electronic thermostat to detect any shifts.
This strict adherence to storage conditions ensures the effectiveness and safety of our botulinum toxin products. Additionally, we package and transport these products to maintain their cool temperature.

Unfortunately, we do not offer free samples of our products, as we have already guaranteed and tested the quality of our products to the highest standard.

ACCOUNT

Yes, you must create an account to place an order with us.

If you update any information on your approved account, we will re-evaluate your details within 24 working hours and provide you with a new approval, provided your company still meets our account policies.

Please contact customer service. Note that each customer is allowed only one account; any additional accounts created will be declined.

PRICE & PAYMENT:

All prices are in USD $ (USD).

If you are interested in wholesale prices for large volume purchase, please contact us at: haim@haimintl.com.

We accept Visa and MasterCard, PayPal, Wise, and bank transfers. Please contact us for more information regarding bank transfers.

Wise lets you send money using a bank transfer or a debit or credit card. Here’s how to do it:

1. Download the Wise app or visit the Wise website (www.wise.com).

2. Register for free.

3. Select the mount you wish to send.

4. Enter Haim International’s bank details (the invoice with our bank details will be sent to your email).

5. Include your order number in the note.

6. Complete your payment.

Wise typically transfers your money to our account within 15 to 30 minutes if your payment is processed correctly.

If you include your order number in the note when making the payment via Wise, your order will be dispatched within 24 hours, and you'll receive the tracking number via email.

Once your order has been processed and is ready for shipment, you will receive a tracking confirmation email from the courier. If the tracking information shows your order as delivered and you never received and/or it is being returned to our warehouse, please contact Customer Service at haim@haimintl.com for assistance.

All displayed prices exclude any domestic taxes and duties. Therefore, when your order arrives, you, as the importer, may be required to pay any import duties, customs fees, and local sales taxes imposed by your country to release the order from customs. This responsibility falls on the importer, so we recommend contacting your local customs authorities to determine the total landed cost before completing your purchase.

Please note that, in addition to our South Korean bank account, we provide bank accounts in the US, Europe, the UK,Canada, Singapore, and the UAE (which can only be transferred from your
business account). If we change our bank account details, please contact customer service athaim@haimintl.comfor assistance.

DELIVERY& RETURN

We ship daily from Monday to Friday. Orders received in weekends will be shipped the first following working day.

We ship to most countries around the globe. When you create an account, you can check if we ship to your country. If your country is not listed, please reach out to our customer service at
haim@haimintl.com for assistance.

We use DHL, FedEx, UPS, and local postal services based on your preferences. Depending on the courier service you choose, deliveries typically arrive within 2-10 working days from the date of dispatch, and we provide our customers with a tracking number.

Shipping cost will be calculated specifically according to the weight and volume of the package for your desired shipping destination. The shipping cost will be visible on your order when you check out and before you confirm the order.

The maximum delivery time is sixty (60) working days, as mandated by law. However, it is quite rare for deliveries to exceed 2-10 working days. If a package is delayed or misses a scan, we will open a case with our forwarders; however, we cannot resend or refund a package until the full sixty (60) working days have passed.

Please note, it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package, we will either resend the package or refund the amount of the products. Please note we only make a refund if we receive the returned package - we do not take responsibility of seized goods.

Yes, you can return within 8 working days, as long as the reason falls under one of the following conditions:

– A photo of the box including batch number

– A photo of the syringe

– A detailed description of the issue

Please be aware we will not consider replacing items where a needle or cannula that is not included with the product has been used. We cannot guarantee the results of the products and therefore
will not replace items based on treatment outcomes.

Please contact our customer service at haim@haimintl.com before returning the products.

Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded. Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.

No, returned products must be shipped at your own expense, and we require that you use a traceable shipping method. We do not refund lost return shipments. If you receive a defective or damaged product,
please contact customer service at haim@haimintl.com within 3 days of the delivery date. We cannot assist you if you report the issue after this period. You will need to provide your order details and submit relevant pictures or videos that demonstrate the problem.

COMPANY INFORMATION & CONTACT

Please contact us by email or via our live chat from Monday to Friday: 09:30AM to 18:30PM (KST). Our email: haim@haimintl.com.

We have a company address in South Korea and a brand site at www.haimaesthetics.com.
Our only online store is www.haimintl.com.

Complaints

Haim International takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible. Complaints about any aspect of Haim International should be made in writing by emailing haim@haimintl.com. Complaints received in writing will beacknowledged by return email or letter within one week of receipt.

Customer service

Email: haim@haimintl.com, Phone: +82-2-2135-9117