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Shipping policy

At Haim International, we prioritize the swift and secure delivery of our medical aesthetics and dermatological products to ensure customer satisfaction and trust. This Shipping Policy outlines our processes, timelines, costs, and responsibilities to provide clarity and transparency for all orders placed through our website (http://www.haimaesthetics.com).

Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days after receipt, excluding weekends and Korean national holidays. Business days are defined as Monday through Friday, excluding public holidays observed in South Korea.  

  • Delays Due to Payment Issues: If your order cannot be processed due to inaccurate or incomplete payment information, processing may be delayed by an additional 2 business days. We will notify you promptly if such delays occur.

  • Shipping Delays: In the event of a shipping delay, we will inform affected customers via email or other contact methods provided during checkout within 24 hours of identifying the issue. Our team is committed to resolving delays efficiently to minimize disruption.

Shipping Methods & Delivery

  • Shipping Cost: Shipping costs are calculated based on the volume, weight, shipping method, and destination country. Costs are displayed during the checkout process and may vary depending on the selected courier and location. 

  • Courier Partners: We partner with leading global logistics providers—DHL, UPS, FedEx, TNT, and Aramex Express—renowned for their reliable transit times and worldwide coverage. These couriers ensure the secure and expedited delivery of our medical aesthetics products.  

  • Delivery Times:  

    •    United States
    Average delivery time is 2–3 business days via express courier services. 
    •    International Destinations
    Delivery times vary by country but typically range from 3–7 business days, depending on customs clearance, distance, and local logistics. Exact timelines are provided at checkout or upon request.

  •  Business Days: Delivery timelines are based on business days (Monday–Friday), excluding Korean national holidays and public holidays in the destination country, where applicable.  

  •  Cargo Shipping: For larger orders or specialized shipping, we use only trusted transportation companies. If you require shipping insurance, please contact our Customer Service team at haim@haimintl.com or +82-2-2135-9117 before placing your order.  

  • Supporting Documents: Upon request, we can provide documentation related to our products, including Harmonized System (HS) codes, Material Safety Data Sheets (MSDS), and other regulatory documents required for customs or professional use. Please contact us at haim@haimintl.com for assistance.

Tracking Orders

  • Tracking Confirmation: Once your order is processed and shipped, you will receive a tracking confirmation email from the assigned courier (e.g., DHL, UPS, FedEx, TNT, Aramex). This email will include a tracking number and a link to monitor your shipment’s progress in real-time.  

  • Tracking Updates: You are responsible for monitoring your shipment’s status using the provided tracking information. If you encounter issues, please contact our Customer Service team or the courier directly for assistance.

Delivery Failure

  • Unclaimed Parcels: If a parcel is returned to us due to being unclaimed, the customer is responsible for any additional shipping costs incurred for reshipment or return. Haim International is not liable for delivery failures resulting from:  

    •    Incorrect or incomplete delivery addresses provided by the customer.  
    •    Changes to the delivery address made by the customer after shipment, unless explicitly coordinated with our Customer Service team and the courier.

  • Customer Responsibility: It is your responsibility to ensure the accuracy of the delivery address and availability at the delivery location. We recommend providing a secure, accessible address and notifying recipients (if applicable) of the expected delivery.

Packages Suspended in Customs

  • Customer Responsibility: Before placing an order, it is your responsibility to familiarize yourself with the customs rules, regulations, duties, and taxes of your destination country. Haim International is not responsible for delays, seizures, or additional costs (e.g., customs duties, taxes) incurred due to customs clearance processes.

  • Customs Actions: If a package is detained or stopped by customs, you must contact your local customs office to:  

    •    Pay any required duties, taxes, or fees to release the package, or  
    •    Reject the package, authorizing its return to us (at your expense).

  • Seized Goods: We regret that we cannot accept responsibility for goods seized by customs authorities or lost due to non-compliance with local regulations. Please ensure compliance with your country’s import laws, particularly for medical or cosmetic products.

Additional Notes

  • Product Integrity: Our medical aesthetics products are packaged with care to maintain their quality and safety during transit. If you receive a damaged or defective product, please refer to our Returns and Refund Policy (available on our website) for instructions.  

  • Liability Limitation: Haim International is not liable for delays, losses, or damages caused by third-party couriers, customs authorities, or factors beyond our control (e.g., natural disasters, strikes). However, we will work diligently with our courier partners to resolve issues and support customers as needed.  

  • Contact Us: For questions, concerns, or assistance with shipping, please contact our Customer Service team at:  

    •    Email: haim@haimintl.com  
    •    Telephone: +82-2-2135-9117 
    •    Website: http://www.haimaesthetics.com